You can request a return within 7 days of delivery from My account → Orders. Some products have their own return window, shown on the product page.
Photos are required
Add 1 to 5 clear photos of each item you are returning: the full bag, the problem area, and the tags and packaging. For damage in transit or a wrong item, an unboxing video helps us approve your return quickly (MP4 or MOV, up to 30MB).
How we review your return
Our team checks your photos and reason before booking a pickup. If we need more photos we will ask you, and your return waits until you add them.
Damaged, defective or wrong item
If the item arrived damaged, is defective, or is not what you ordered, we collect it for free and refund the full amount you paid.
Change of mind
If the item is fine and you no longer want it, we can still accept the return, but the return shipping charge is deducted from your refund. Your return page shows the exact amount before the pickup is booked. If you don't agree, contact us before the pickup and we will cancel the return.
Condition of the item
Items must be unused, with all tags, packaging and accessories. If the item we receive is used, damaged by use, or different from your photos, we may deduct a handling charge or reject the return. We explain any deduction on your return page.
Refunds
After the item reaches us and passes inspection, we refund the amount paid minus any deduction. Online payments go back to the original payment method; for cash on delivery orders we contact you for your bank or UPI details. Banks usually take 5 to 7 working days to show the refund.
Need help?
Contact us from the Contact page with your order number and we will help.