You can cancel an order until it is packed for dispatch.
Unpaid or pending orders
You can cancel a pending order yourself from My Account → Orders, as long as it has not been paid or confirmed.
Confirmed and paid orders
To cancel a confirmed order, contact us as soon as possible with your order number by email or phone. We can cancel it if it has not yet been packed and handed to the courier.
Refunds for cancelled orders
- Online payments are refunded in full to the original payment method. Banks usually take 5 to 7 working days to show the refund.
- Cash on delivery orders have nothing to refund.
After dispatch
Once an order has shipped it can no longer be cancelled. You can refuse the delivery or, once it arrives, request a return as described in our Returns & Refunds policy.
Orders cancelled by Masco
We may cancel an order if a product is out of stock, the delivery address cannot be served, the price was listed by mistake, or the order looks fraudulent. If you have paid, we refund the full amount.
Bulk and customised orders
Bulk, corporate and customised orders (for example with your logo) cannot be cancelled once production has started, unless agreed in writing.
Questions
Masco Bags, No.1, B/20, Ground Floor, 90 Feet Road, Behind Sansar Hotel, Gopinath Colony, Dharavi, Mumbai, Maharashtra 400017, India. Email: [email protected]. Phone: +91 22 2408 1147 (Monday to Saturday, 9 AM to 9 PM).