Question 1

What types of bags does Masco make?

Accepted Answer

Masco makes backpacks and laptop bags, school and college bags, duffle and wheeled trolley bags, trekking rucksacks, laptop briefcases and messenger bags, slings, pouches, tiffin bags, and genuine leather wallets and bags.

Question 2

Are Masco backpacks water-resistant?

Accepted Answer

Most Masco backpacks, including our laptop bags, are made from water-resistant fabric that protects your things from light rain and spills. Some models also come with a rain cover; the product page says when one is included.

Question 3

Which laptop sizes fit in Masco laptop bags?

Accepted Answer

Most Masco laptop bags fit laptops up to 15.6 inches. Each product lists its laptop size, and you can filter the shop by laptop size.

Question 4

Where can I buy Masco bags?

Accepted Answer

Right here on mascobag.com, with free shipping across India and cash on delivery, and from retailers across India. Shops, wholesalers and companies can order in bulk through our corporate orders page.

Question 5

How do I place an order?

Accepted Answer

Add any bag to your cart, then head to checkout. You can pay online with a card, UPI, or netbanking, or choose cash on delivery where available.

Question 6

Can I change or cancel my order after placing it?

Accepted Answer

Yes, contact us as soon as possible after ordering. We can usually amend or cancel an order before it's packed for dispatch; once it has shipped, our returns process applies instead.

Question 7

Do you offer GST invoices?

Accepted Answer

Yes. A GST-compliant invoice is generated for every order and emailed to you; for corporate or bulk orders we can raise it against your company's GSTIN.

Question 8

How long does delivery take?

Accepted Answer

Most orders reach metro cities within 3-5 business days and other locations within 5-8 business days. You'll get a tracking link by email/SMS once your order ships.

Question 9

Do you deliver across India?

Accepted Answer

Yes, we ship pan-India through our courier partners. Delivery to some remote pin codes may take a little longer.

Question 10

Is shipping free?

Accepted Answer

Yes, shipping is free on every order, all over India, with no minimum order value.

Question 11

What is your return policy?

Accepted Answer

Unused items in original packaging can be returned within 7 days of delivery. See our Returns & Refunds page for the full process and exceptions.

Question 12

Do you offer a warranty on bags?

Accepted Answer

Every Masco bag is checked for stitching and hardware quality before it ships. Manufacturing defects reported within the warranty window are repaired or replaced free of charge. See the product page for the exact coverage on that item.

Question 13

My bag arrived damaged, what do I do?

Accepted Answer

Email us photos of the damage and your order number within 48 hours of delivery and we'll arrange a free replacement or refund.

Question 14

Can I order in bulk for my company or event?

Accepted Answer

Yes, we regularly supply corporate gifting, employee onboarding kits, and institutional orders. Visit our Corporate Orders page to share your requirement and get a quote.

Question 15

Is there a minimum order quantity for bulk orders?

Accepted Answer

Bulk pricing typically starts at 25 units per style, though we can advise on smaller pilot orders too. Share your quantity and timeline and we'll confirm what's possible.

Question 16

Can bags be customized with our company logo?

Accepted Answer

Yes, logo branding (embroidery or print) is available on most styles for bulk orders, subject to minimum quantities and lead time. Mention this when you submit your corporate order request.

Question 17

How do I clean and care for a genuine leather bag?

Accepted Answer

Wipe with a soft, slightly damp cloth and let it air dry away from direct heat. Use a leather conditioner every few months and avoid prolonged exposure to rain or direct sunlight.

Question 18

How should I clean a nylon or polyester backpack?

Accepted Answer

Spot clean with a mild detergent and a soft brush, then air dry. Avoid machine washing, as it can damage zippers, padding, and printed logos.

Frequently asked questions

About Masco Bags

Orders & Payment

Shipping & Delivery

Returns, Exchanges & Warranty

Corporate & Bulk Orders

Product Care

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